How do I see the details of the race which I have registered?
Just click on your E-ticket and you’ll be able to find out all the details regarding the race.
How do I find out where and when is the race kit collection?
You can find the race kit collection details on your e-ticket. We will also be sending out notifications on your JomRun app so remember to turn on your notifications for the app!
What do I need to bring to the race kit collection?
Just bring your phone! Just show us the e-tickets on your JomRun app and you’re good to go!
Can I collect the race kit on behalf of others?
Yes, you may! Just ask them to send a screenshot of their e-tickets to you and you’ll be able to collect for all your friends and family members.
I was unable to attend the event. Can I claim the medal?
The finisher medal will only be given to finishers. Only participants who have finished the race are entitled to the medal. Hope to see you at our next event!
How do I track my virtual runs?
You can track your virtual runs via the tracking function on our JomRun app!
How do I submit my results?
You can submit your results to the email provided on the event details page. Do note that as the virtual runs on our platform may be organized by different organizers, the email address may differ as well.