Please submit your results through JomRun app before 13th January 2022.
Q: What is a Virtual Marathon?
A: Joining a virtual marathon means that you can run anywhere and anytime before the deadline. Once the run is completed, you just need to send us the proof of your running activity, and the entitlements will be mailed to your address.
Q: When and where do I run?
A: The running period is from 13th November 2021 - 13th January 2022. In other words, you can run anywhere and anytime from 13th November 2021 - 13th January 2022. Capture the proof of running and submit it through JomRun app before 13th January 2022.
Q: What can I get after completing the virtual run?
1. 5km/21.1km - Medal + E-cert + E-bib
2. 5km/21.1km - Shirt + E-cert + E-bib
3. 5km/21.1km - Medal + Shirt + E-cert + E-bib
*21.1km finisher will get a gold medal
Q: What can I get if I couldn't complete the run within the running period?
A: Non-finishers will not receive any entitlements. In order to receive the entitlements, participants have to complete the distance or number of steps within the running period.
Q: How can I have a medal with my name on it?
A: You have to complete your registration by 5th October 2021 11:59pm AT THE LATEST. A maximum 30 characters can be engraved, including symbol and space. (We recommended 20 characters only.) Emoji is not accepted.
Q: Can I change the details I filled in during registration?
A: T-shirt size and the name engraving cannot be changed. To change other details such as mailing address, please inform us at [email protected]
Q: Can I change my category (5km/21.1km)?
A: No. Once the registration is confirmed, there will be no changes, cancellations or refunds.
Q: When can I receive my entitlements?
A: The entitlements will be sent out from 13th December 2021, after your submission.
Q: Can I separate the running distance into a few shorter distance runs?
A: Yes. The runs/steps can be accumulated by multiple runs/steps, which is completed within the running period (13th November 2021 - 13th January 2022).
Q: How to do submission?
A: From 13th November 2021 - 13th January 2022, use any app or treadmill to track your run.
You can track your distance by using the following methods:
1. JomRun app (track by km or steps)
2. Connect your JomRun app with Google Fit/Strava/Polar/Apple Health (track by km)
3. Submit your proof of running from any other app or treadmill in JomRun app (track by km or steps)
4. Submit the snapshot of your daily steps in JomRun app (track by steps, 1 step = 0.762m, 1000 steps = 762m)
Q: How to get my e-bib?
A: Open your JomRun app, go to "me" > go to "e-tickets" > choose your virtual event > press on your name/status > you will be able to download your e-bib there.
Q: How to get my e-cert?
A: Open your JomRun app, go to "me" > go to "e-tickets" > choose your virtual event > press on your name/status > press on certificate icon on top right, you will be able to download your e-cert there.